It’s always important to get the first impression right. For your patients’ owners, it’s the reception area that sets the mood and tempo of their current visit to the veterinary hospital.
Instead of ugly handwriting and misspelled names you just hand the Smart Flow-powered iPad to the owner, and she fills the admission form, on her own. As soon as the form is submitted a patient appears on the whiteboard and the reception manager doesn't do any re-typing, scanning or other mundane tasks.
Two aspects are at play here. First of all, you immediately engage the owner in a meaningful, relevant interaction which sets her mind to a constructive mode. If you have a very busy reception area, you can process multiple admission simultaneously, using as many iPads as you have.
Secondly, your reception manager can deliver more attention and service to the owner. Say a compliment, help with a cage, direct to the waiting area – all those tiny bits of service you expect from a decent veterinary hospital now doesn't break the admission workflow.
People at the back of the hospital would breathe a sigh of relief as well. Having a real-time communication channel between the front and the back will cut the paging drastically and instill the work pace that's suitable for the whole team.
The larger your practice, the more examination areas you have. Unfortunately, we know a handful of situations when veterinary patients can sit in room #1, and the doctor checked exam #3, saw nobody and switched to the next patient. It won't happen again because the whiteboard will contain not only the admission information but also room number.
Bringing a standardized workflow powered by Smart Flow to the veterinary reception will bring clarity to a somewhat chaotic area and keep all the participants on the same page.
Our clinic implemented SFS into our practice almost a month ago now and we LOVE it! We love the functionality and ease of the program! It was very easy to teach our team how to use the SFS features and it has truly made our treatment sheets SO much more detailed, easy to read and manage and no matter where in the hospital we are, we have easy access to every patient's treatment sheet!
It helps us better treat and manage our inpatients which can number between 30-40 on a busy day. Not only is it computer based but it is iPad based meaning that we now manage all our treatments on electronic ICU sheets using iPads at kennel side, replacing the metal backs with paper ICU sheets we used to use.
A brilliant product that even some of our more technophobic staff are enjoying using. In patient care is so much easier to oversee, with accurate case recording and prompt treatments being administered. Especially useful when there are multiple in patients on multiple treatments, since everything is summarised in one place.
We are a 10-doctor 24-hour emergency hospital in the DFW area. We transitioned from using cage-side paper charts to SmartFlow electronic charts almost 9 months ago and have never looked back. It is hard to imagine what we did without it.
We are a veterinary small animal internal medicine clinic and we have been using Smart Flow Sheet exclusively for our ICU cases for 4 months. We have had up to 15 cases on it at one time. Currently, one of our patients has 22 points of monitoring, 3 fluid types, 10 medications, and 8 physical treatments. There is no doubt that Smart Flow Sheet has been instrumental in allowing our nurses to focus on his nursing.
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By choosing Smart Flow, you aren’t just helping to save animals, time, and money. You’re also helping to save trees. Going paperless in your practice is a huge step in contributing to conservation efforts for our environment. Not only will your patients thank you; so will the wildlife whose habitat you are helping to keep intact!